PRIVACY POLICY
Effective Date: June 2026
Charlotte Hands (“Charlotte Hands,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, communications, and service request processes.
By using this website, submitting information through our forms, or communicating with Charlotte Hands, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide, including:
Name
Email address
Phone number
Property address or service location
Service request details
Project descriptions
Photos, files, or supporting documents
Communication preferences
Any other information you choose to provide through forms, email, phone calls, text messages, or other communications
We may also collect certain information automatically through website technologies, including:
IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Date and time of visits
General website interaction and performance data
Information collected may be used to:
Respond to inquiries and service requests
Evaluate project requirements
Coordinate property-related services
Facilitate communication between relevant parties
Provide customer support
Schedule consultations, visits, or services
Improve website functionality and user experience
Monitor website performance and security
Maintain operational and business records
Comply with legal, regulatory, or contractual obligations
Charlotte Hands uses information only for legitimate business and operational purposes.
Charlotte Hands coordinates property-related services through internal operations and, when appropriate, through independent service providers, contractors, vendors, and operational partners.
To evaluate, coordinate, schedule, or support a requested service, we may share relevant information with parties involved in the execution of that request.
Information shared may include:
Customer name
Contact information
Service location
Project details
Scheduling information
Other information reasonably necessary to evaluate or perform the requested service
We seek to limit information sharing to what is reasonably necessary for operational purposes.
Charlotte Hands does not sell personal information.
When you submit a request or contact Charlotte Hands, you authorize us to communicate with you regarding your inquiry, request, project, or related operational matters through:
Email
Telephone calls
Text messages (SMS)
Other reasonable communication methods
Message and data rates may apply according to your mobile carrier.
You may request to discontinue non-essential communications at any time.
Our website may use cookies, analytics tools, and similar technologies to:
Understand website usage patterns
Improve website performance
Monitor traffic and visitor behavior
Enhance user experience
Support website security and reliability
These technologies generally collect non-personally identifiable information.
Most web browsers allow users to control or disable cookies through browser settings. Disabling cookies may affect certain website functionality.
Charlotte Hands maintains reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, misuse, alteration, or destruction.
While we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure. Users provide information at their own discretion and risk.
Information may be retained for as long as reasonably necessary to:
Respond to inquiries
Coordinate and support services
Maintain business and operational records
Resolve disputes
Enforce agreements
Comply with legal, accounting, insurance, or regulatory requirements
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
Charlotte Hands may use third-party providers to support website operations and business functions, including:
Website hosting providers
Email and communication platforms
Analytics services
Scheduling tools
Cloud storage providers
Business productivity platforms
These third-party providers may have access to information only as necessary to perform services on our behalf.
Charlotte Hands is not responsible for the privacy practices of external websites, applications, or services that are not owned or controlled by us.
Depending on applicable laws, you may have the right to:
Request access to information we maintain about you
Request correction of inaccurate information
Request deletion of information where applicable
Request limitations on certain uses of information
Withdraw consent where consent is the basis for processing
Requests will be reviewed and handled in accordance with applicable legal requirements.
This website and our services are intended for adults seeking property-related services.
Charlotte Hands does not knowingly collect personal information from children under the age of 13.
If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete such information.
Some web browsers offer a “Do Not Track” feature. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests.
12. Changes to This Privacy Policy
Charlotte Hands may update this Privacy Policy from time to time to reflect operational, legal, technological, or business changes.
Any updates will be posted on this page with a revised Effective Date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Information
If you have questions regarding this Privacy Policy or our information practices, please contact:
Charlotte Hands
Charlotte, North Carolina, USA
Email: hello@charlottehands.com
